Questions, called in order.
What clinic owners and reception teams ask before they start. Something missing? Ask us.
Booking and reminders
01What is Showup?
Showup is a web app for private clinics that lets patients book appointments online from a link, gives reception a day and week schedule, and sends patients WhatsApp confirmations and reminders they can answer with 1 to confirm or 2 to cancel.
02How does it reduce no-shows?
Every patient gets a confirmation when they book and a reminder before the appointment. Patients who can no longer come can cancel with one reply, so the slot is freed for someone else instead of sitting empty, and reception can see who has and has not confirmed.
03Do patients need an account or an app?
No. Patients book from your clinic’s link in their phone’s browser and manage their booking from a private link sent to them. Messages arrive on WhatsApp.
04Can two patients book the same time?
No. The database refuses overlapping appointments for the same practitioner, whether they come from the booking page, a phone call or a walk-in, and if two patients pick the same time at once only one booking succeeds.
05Are WhatsApp messages sent automatically?
They can be. Without any setup, each message opens in your clinic’s own WhatsApp, already written, and reception presses send. With the WhatsApp Business API connected (a Meta account and approved templates), confirmations and reminders are sent automatically and patients’ 1 and 2 replies update the schedule by themselves.
06Does it store medical records?
No. It stores what appointments need: the patient’s name, phone number, visit history, when they are next due and a short non-clinical note. There is no place for diagnoses, prescriptions or test results.
Your clinic, staff and data
07Can we put the booking page on our website?
Yes. Share the link on WhatsApp, Instagram or Google, or paste the embed code into your website to show the booking page inside it.
08Can the messages be in Urdu?
Yes. Each clinic chooses English or Urdu for its patient messages.
09Who at the clinic can use it?
The owner invites staff by email. Reception staff book, reschedule and cancel appointments, manage patients and send reminders. Only the owner changes practitioners, working hours, services and clinic settings.
10How far ahead can patients book?
Each clinic sets how many days ahead patients may book, the minimum notice before an appointment, and the spacing of times offered.
11Is our data kept separate from other clinics?
Yes. Every record belongs to one clinic and the database only lets that clinic’s staff read or change it. The public booking page only sees free times, never patient details.
12How much does it cost?
Showup is free during early access, with no card required. Pricing will be announced before early access ends.